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FAQ

REGISTRATION

  1. Is registering necessary?

Registration allow us a speedy checkout experience, which will save you time on future orders. Register > here

  1. What is the benefit of registering?
    Registering help with the smooth shopping experience. To save time at check out, you may save multiple shipping and billing address.
  2. Is it possible to change my login email address?
    Un-verified email address can be changed, but we are unable edit email addresses that has been verified. You may sign up for a new account using the desired email address. 
  3. I forgot my password. How do I change it?
    Password can be reset by going by heading to the Forgot your password? link.Once you submit your information, we will email a password reset link. Simply follow the instructions to update your password. 
  4. I want to receive notifications, what do I do?: 
    It is possible our notification email has been placed in your junk inbox. We recommend adding our email address to your whitelist to keep important notification arriving in your inbox.

ORDERING
1. Do you have a call center I can contact?
All orders are done through our online platform and do not have phone order system in place.

  1. What payment options do I have? 
  • Visa
  • Mastercard
  • AMEX
  • Discover
  • JCB
  • Diner's Club
  • Elo
  • Shop Pay
  • Apple Pay
  • Google Pay
  1. Is it possible to change shipping address after I make an order?

 

UPDATE: Unfortunately, we are unable to change shipping address after an order is made. Please make sure the shipping address is inputted correctly before finalizing order. 


  1. Is it possible to cancel my order?

We are unable to cancel order once has been placed. All sales are final once order has been placed.

  1. I’m missing an item from my order. What should I do?
    We apologize for the inconvenience this has caused. Please submit a missing item request through > here.
  2. I received a damaged item. What should I do?

It is possible item may be damaged during transit. If you receive a damaged item, please submit a refund or replacement request through our order inquiry page > here. 

  1. I received an expired item. What should I do?

Replacement or refund will be given when expiration date is confirmed. Please submit your replacement or refund request and upload a photo of the expiration date through > here. 


  1. Is it possible to add an item after order was placed?

We understand we sometimes forget to place an item in our cart after check out. That’s not a problem. Although, we are unable to put it in the same order you, you can place another order and we will process it right away.

9. Is it possible to exchange an item to another when requesting replacement item?

All replacement will be for the same items that was orders. We are unable to make changes to another item at this time.


  1. Do you send out notifications when item is back in stock?
    When an item you want is out of stock, simply click on the notification tab and request an email to be sent when item is available.

PAYMENT

  1. Is it possible to get my refund issued to a different method of payment?

Unfortunately, refunds will be returned to the original payment method. 

2. Order or payment indicates it failed. What should I do?

Please log out and log back in to check if the order has gone through or not. If the order has not gone through, please place the order again.

SHIPPING

  1. Is it possible for replacement be shipping using a different shipping method?
    Unfortunately, shipping method cannot be changed. 

    2. I received my package damaged. What should I do??

 Package may be damaged during transit. Please submit a replacement request and provide details and photo of the product that was damaged through our order inquiry. 

PRODUCT

  1. Will you replenish an item once product is sold out?
    We are constantly monitoring our inventory. Majority of our products come from overseas and restocking inventory will vary. You may sign up for notifications for when item is restocked.

  2. How can I check the expiration on a product. ?

Date format may vary depending on manufacturer. Expiration date can be found on the packaging in the format of MM/DD/YYYY or YYYY/MM/DD. If you feel like your product may be expired please reach out to us through our order inquiry.

  1. What is your policy on returns?

To keep our prices competitive we are unable to make arrangements for returns or cancellations after order has been made.