Why should I become a registered user?
Once registered, you may save more than one shipping/billing address. You will not be required to re-enter your shipping or billing addresses every time you order online. To save your time, whenever you place an order, you can select the address on file. We provide points reward at the same time. Every 100 points equals $1 used in next new order.
Do I need to register before placing an order?
Yes. Our registration process is fast, free, and will save you time for future purchases. CLICK HERE to register.
How do I change my account login email address?
Unfortunately, verified account email address cannot be edited. While un-verified email address can be changed. As soon as you log on to your account with your email address and password, click "Account Profile - Modify Email", and then enter the new login email address and password to complete the operation.
Can I change account login email address when it expires? (Verified)
Unfortunately, verified account email address cannot be edited. You can use your new email address to register an account. Or you can log on to the original account, and then add new email address in address book as the contact email address, so that you will receive all orders information.
How do I change my account password?
Yes, you can click on forgot password tab when login account to receive an email with the reset password link, following instructions to update your password.
Why don’t I receive any notification email?
If your contact email is correct, please check your junk mailbox for the notification email. We suggest adding our email address to your contact list, so that you will receive any notice in the future.
After order is charged, why no points shows?
Points will be automatically added in your account, after the package is shipped out.
Can I order by phone?
Unfortunately, we do not take orders over the phone. CLICK HERE to shop.
What kinds of payment methods do you accept?
We accept the following forms of payment: Visa，MasterCard, Discover, American Express, PayPal, and Debit card.
Can I modify shipping address?
If you order haven't been shipped, you can contact our customer service for help.
If your order has been shipped, we will need to contact UPS changing the shipping address. In this situation, there will be a $16.00 changing fee which is charged by UPS. Below is the link to pay for the changing fee. WWW.PEKOPEKO.COM/PAYMENT After you have purchased the changing fee, please provide the order number and the full correct shipping address to customer service email address firstname.lastname@example.org. We will help change the address with UPS and provide the receipt.
If you just modify the street number or apartment number, we advise you to contact UPS directly. If the new shipping address is not far from your current living place, you can ask UPS to hold your package at a nearby UPS Access point for you to pick it up. Above two ways both are free. You can call UPS customer service at 800-742-5877.
Why is there shipping charge when order is over $49?
Only items sold and shipped through PekoPeko is eligible. Third-party sellers’ items amount is exclusive from item total. (For seller's free shipping policy standard, you can view product page on the right.) $49 for free shipping is calculated by actual amount paid. If you use discount code, item amount total is less than $49, there will be $5.99 for shipping.
How to cancel the order?
If your order hasn’t been shipped, you may cancel it online through PC website. Click on “My Orders” choosing cancel order. Or please contact customer service for help.
If your order has been shipped, You may contact UPS (8007425877) to hold the package in the UPS access point. After 5 business days, package will be returned to PekoPeko automatically. When the logistics system shows as "return to sender", please contact customer service to process a refund.
Package received with item missing?
Item may not be shipped in the original package due to damage or other situations when preparing shipment. System will send out of stock notification email and process a refund of the item. Refund will usually be issued back in 5-7 business days to the original payment account (points and gift card amount has priority). If no refund received after 7 business days, please contact customer service.
If you do not receive out of stock notification email, item is missing due to employee's negligence. Please contact customer service to apply for a refund or replacement.
Package received with item damaged?
Item may be damaged in transit due to turbulence squeeze. Please contact customer service to apply for a refund or replacement.
What should I do if item received expires?
We have arranged someone to periodically check all inventory goods and random check on a regular basis. Products reaching shelf life or expired will be taken off shelves not to sell. We are sorry it was shipped because of the staff negligence. Please contact customer service to apply for a refund or replacement.
Can I add item once order is submitted?
Once the order is placed, it cannot be modified to either add or remove items from it. Please cancel order to replace it.
Can I exchange an item to another one when processing replacement?
Replacement order will be created based on original order. If one item is out of stock, a refund is issued for it. Unfortunately, we are unable to exchange to another item.
Can you atomically send out item after it is back to stock?
Our system does not support automatically send out item being out of stock once new inventory is available. When item is out of stock, a refund will be issued to refund it. We recommend setting “Remind Me” of item inventory arrival, so you can purchase it the first time after the arrival of the goods.
Can refund be issued to a different method of payment?
We are sorry refund is processed to the original payment method. We are unable to issue it back to another account other than the original one.
Why does my order payment show failed?
If payment fails, please try following steps:
1. Login to your PekoPeko account, save your bank card in Billing or will have saved card information deleted to add again.
2. Make sure saved payment information is consistent with bank file, and fill in all information including contact email address, phone number, etc.
Why is there more than one charge from my credit card?
Normally, even if the order is not placed successfully, there is pending charge showing in the transaction record. The funds is not actually charged but it is a temporary hold made by the bank. The pending funds will be released back to your original payment method in 3-4 business days. This depends on the bank processing time. However, if the pending funds shows charged, please provide us a screenshot of the transaction record as well as the order number. We will forward it to our related department to further check.
Can I use several promotion codes together?
We are sorry that percentage discount code is per item. If more are applied to one item, system will default applying one with highest discount.
Can replacement be shipped with a different shipping method?
We are sorry that shipping method cannot be changed on replacement order. It is default to the same one on the original order.
Why does the package ship with UPS while original selected shipping method is Local Express?
If the delivery location is outside the scope of Local Express or package fails to be delivered, the parcel will be returned to PekoPeko. We will ship it again using UPS for delivery.
Does package shipped from PekoPeko warehouse request signature?
Usually, package shipped from PekoPeko warehouse does not need signature. If there are high chance of package loss near your residence recently, UPS has the right to request signature to ensure the safety of the parcel. If you are not convenient to sign for it, you may contact UPS to hold your package at a nearby Access Point to pick it up by your convenience.
What should I do after filling lost package claim with UPS?
It takes 5 business days for UPS to do lost package investigation. If package is not received after 5 business days, please contact customer service for further assistance.
What should I do if my package is damaged in shipping?
Package may be damaged in transit. We will report this to related shipping carrier and process a refund or replacement for you.
Will you do replenishment once product is sold out?
It takes 2 weeks up to 1 month to do goods replenishment. If the supplier is short of inventory, replenishment time will be delayed. Please login your PekoPeko account, click “Remind Me” button on the product page. Once it is back to stock, you will receive our notification email at the first time.
How to check product expiration information?
Different manufacturer has different way to print date information. Some print expiration date, while some print manufacture date. Even more, their date form is different (For example: DD/MM/YY, MM/DD/YY, YY/MM/DD etc.) We are sorry for any confusion, but you may check exact explanation to date on the packing on product. Or you may contact customer service for further assistance.