Return Policy
PekoPeko.com Return Policy
PekoPeko is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from PekoPeko.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact PekoPeko Customer Service for further assistance.
If your product falls under the below special categories, additional terms may apply:
Food, Drinks, and Consumables
Fresh Grocery and Perishables Goods
Special notes on Replacement and Refund:
Due to shipping and duty tax cost, if you receive product(s) that is damaged, missing, expired, defective or have quality issue, we will process the refund for the product(s).
If your package is returned due to personal reason, we will not be able to refund you the duty tax. We will refund you the product(s) and shipping fee.
Important Return Information
Received product with issues?
If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. PekoPeko process your request within 1-3 business days.
If the item is in stock, you have the option for a refund or a replacement.
If the items are out of stock, we will process a refund for you.
Can I return anything I want?
Although PekoPeko has a 30 days return policy on most of our products, items with following conditions are not eligible for return:
- • Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return, unless product is defective or have quality issue.
- • Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering.
- • Products that are missing parts, missing or altered labels, missing or altered serial number.
- • Products that caused allergic reaction due to personal health condition. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product.
- • Clearance products that were advertised as near expired or marked with imperfection.
- • In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return, unless product is defective or have quality issue.
- • All sales are final and cannot be refunded or exchanged. Items due to transit damage may be subject to return after inspection.
Who pays for return shipping?
If you are returning the product due to the following reasons, we will send you a free return shipping label:
- • Product was damaged during shipping
- • We sent you the wrong item
- • Product is expired upon delivery
- • Product is defective or have quality issue.
If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as:
- • Purchased wrong item, wrong size, wrong color, etc.
- • Purchased too many, or no longer need it
- • Unable to use the product due to allergic reaction. (Eligible products only)
- • Don’t like the product, buyer’s remorse, etc.
Return Instructions:
1. All returns must have an RMA number. Please email our customer service team at support@PekoPeko.com to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
- • If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Opened or product no longer in “New” condition, may result in a 15% restocking fee or more, or refusal of return service at PekoPeko's sole discretion. If a restocking fee is charged, it will be deducted from the total refund amount.
- • If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled.
- • Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.
2. Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. If you used PekoPeko Gift Cards or redeemed PekoPeko Reward Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by PekoPeko. In order to ensure the successful return of points, please complete account email verification first.
IMPORTANT DISCLAIMERS:
- • If you have any question or concern regarding the authenticity of the product you received, please contact PekoPeko Customer Service. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic.
- • If you experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention immediately.
• Written proof from a certified physician is required if you believe there is quality issue with the product that caused it.
- • PekoPeko is not liable for any issue with consumable products that are improperly stored.
- • All product pictures are for reference only. Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken.
Special categories
Food/Beverage/Consumable Product Return Policy (PekoPeko)
Category: Food, Beverages, Snacks, Dry Goods
Return Period:
Within 7 days of receipt of shipment.
Return Qualification:
Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period.
Return Instructions:
- • All returns must have an RMA number. Please email our customer service team at support@PekoPeko.com to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
- • Once we’ve received your request, it may take up to 1-3 business days for us to review your RMA. Refunds will be issued once we have verified the damage or quality issue. You do not have to return the item back to us.
- • Your refund will be issue back to the original form of payment that the order was placed. If you used PekoPeko Gift Cards or redeemed PekoPeko Reward • Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by PekoPeko.
Fresh Produce, Processed Food, Frozen/Refrigirated Goods, and Parishable Products（PekoPeko）
Category: Processed Goods, Fresh Produce, Parishable, Frozen, and Refrigirated Goods
Return Period:
Within 48 hours of receipt of shipment
Return Qualification:
Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period.
Return Instructions:
• All returns must have an RMA number. Please email our customer service team at support@PekoPeko.com to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Important Disclaimers:
• To ensure you receive fresh products, we may use expedited shipping on certain products. Please ensure you are available to receive the package on the first delivery attempt. If you are unavailable and the delivery was unsuccessful, it,it may affected the quality of the product, and the item will not be eligible for return.Beauty, Cosmetic and Skin Care Products（PekoPeko）